Customer Care Partner

Customer Care Partner

At Totango, we're on a mission to help businesses grow by investing in their customers. Totango's Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross-functional collaboration, and workflow automations. Join us on our mission to help businesses thrive!

Our philosophy goes beyond traditional support : we believe customer care is the human side of customer support. It's not just what you do, but how you do it. You'll be the first point of contact when a customer reaches out, taking full ownership of their experience. That means triaging quickly, troubleshooting thoughtfully, and sticking with the issue until it's resolved. Whether you're solving it yourself or partnering with others across the company, you'll be the customer's advocate, their guide, and their champion.

What You'll Do

• Respond quickly and thoughtfully to customer inquiries
• Investigate and troubleshoot technical issues using internal tools and logs
• Manage high-priority cases and coordinate across teams in real time
• Escalate product issues and own them through resolution
• Keep customers informed with clear, compassionate communication
• Assess urgency and impact, and prioritize accordingly

What You Bring

Bonus Points If You Have :

Why Join Us

At Totango, you won't be treated like a ticket-closer; you'll be valued as a strategic partner in our customer experience. Here's what you can expect :

If you're looking for a place where support is strategic, empathy is expected, and outcomes matter, we'd love to meet you.