Customer Support Supervisor

A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations.

Key Responsibilities

Supervise and develop the support team, aligning workflows and communication standards

Serve as an escalation point for complex customer issues and troubleshoot advanced problems

Monitor KPIs and drive process improvements for scalable operations

Required Qualifications

4+ years of experience in software support or technical customer success

1-2+ years in a supervisory or coaching role

Strong technical troubleshooting skills with ERP or Property Management Systems

Ability to use SQL and read system logs

Experience in managing support teams across multiple product lines is preferred