Inside Customer Service Representative A

Inside Customer Service Representative A

PDS Defense, Inc. is seeking an Inside Customer Service Representative A in Miami, FL. Job ID#213413. Job Category : Call Center / Customer Service Position Type : Associate - W2 Duration : 52 Shift : 1

Job Description :

Seeking a Customer Support Specialist to join our Miami Florida Campus. With over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines. This position is expected to be 100% onsite.

Position Responsibilities :

• Responding to visitor / customer queries and needs
• Ensuring TSA verification and requirements are met
• Ensuring all audit requirements are in compliance
• Verifying training rosters
• Handling urgent schedule / training adjustments
• Leading VIP & regulatory authority visits to the campus from around the world
• Setting up classrooms and reviewing schedules
• Sending schedules to customers and uploading student information

Basic Qualifications (Required Skill / Experience) :

Preferred Qualifications (Desired Skills / Experience) :

Typical Education & Experience :

Education / experience typically acquired through basic education (e.g. High School diploma / GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school / Associate).

Day to day :

Must Haves :

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements Minimum Security Clearance : No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled