Customer Service Agent

Description

Position : Customer Service Agent

Location : Albany, NY

Job Summary :

We are seeking a dedicated and skilled Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service to our customers. You will engage with clients via several channels, including phone, email, and live chat, ensuring their inquiries are handled with professionalism and care.

Key Responsibilities

• Manage incoming calls, emails, and chats from customers in a professional and timely manner.
• Provide accurate information regarding our products and services to assist customers effectively.
• Resolve customer complaints by understanding the issue and providing appropriate solutions.
• Document interactions with customers in our CRM system to ensure accurate record-keeping.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
• Collaborate with other team members and departments to address complex customer inquiries or concerns.

Skills, Knowledge and Expertise

Benefits

Competitive Salary

Paid Time Off (PTO)

Professional Development

Employee Discounts

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.