Content writer Job at STI in Richmond

Job Title : Content Writer

Location : Richmond, VA

Duration : 12+ Months

The Customer Service Division of DPU is seeking a skilledProcess Writer to develop creative and engaging content for various operationalareas. This includes job / desk aids, process reminders, procedural checklists,FAQs, operating procedures, and other relevant documentation. The idealcandidate will be proficient in the Microsoft Suite, Teams, and possess atoolkit of modern software applications to enhance content creation anddistribution.

Key Responsibilities :

• Content Development : Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
• Collaboration : Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Editing and Quality Control : Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Framework Development : Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Regular Updates : Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Updates and Maintenance : Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Content on Demand : Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

Qualifications :

Proficient in Microsoft Office Suite, Teams, and Canva.

Preferred Qualifications :

Experience writing process and procedures for government or federal regulations.