Talent.com
Alterations Customer Service Representative

Alterations Customer Service Representative

David's BridalGreenville, NC, US
30+ days ago
Job type
  • Part-time
Job description

Best Job Ever!

Minimal weekday hours required (join for weekends only!)

Generous Team Member discount

$400 bonus for every referral hired with NO LIMIT

  • Additional terms and conditions apply.

Competitive hourly pay rates & team bonus

Get Paid Early!

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit. Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happenapply today!

Alterations Customer Service Representative

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers. S / he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and / or ensuring that items are ready for pickups. Essential Job Functions :

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered / steamed / pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s / he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.

    • Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift / and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

    • Education & Credentials :

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system

    • Part Time Benefits Include

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance

    • Love wins when love is for everyone! Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

    Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

    Create a job alert for this search

    Customer Service Representative • Greenville, NC, US

    Related jobs
    • Promoted
    Work From Home

    Work From Home

    AmazonErnul, NC
    Remote
    Full-time
    Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...Show moreLast updated: 17 days ago
    • Promoted
    Therapist / Physical Therapy / North Carolina / Physical Therapist - Travel Contract - New Grads Wel

    Therapist / Physical Therapy / North Carolina / Physical Therapist - Travel Contract - New Grads Wel

    Jackson Therapy PartnersWilliamston, NC, US
    Part-time +1
    Provide expert therapy to patients with injuries and / or illnesses to help them improve movement, manage pain, and / or prevent the loss of mobility at state-of-the-art facilities across the U.Partner...Show moreLast updated: 23 hours ago
    • Promoted
    Customer Accounts Advisor

    Customer Accounts Advisor

    Aaron'sWashington, NC, United States
    Full-time
    Customer Accounts Advisor The salary range for this role is $12.This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our custo...Show moreLast updated: 16 days ago
    • Promoted
    Retail Sales Representative

    Retail Sales Representative

    SPECTRUMKinston, NC, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 1 day ago
    • Promoted
    Work From Home

    Work From Home

    Remote JobsErnul, NC
    Remote
    Full-time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...Show moreLast updated: 17 days ago
    • Promoted
    • New!
    Dedicated Costco Freight Earning up to $73,722 / $.54 to $.57 cpm

    Dedicated Costco Freight Earning up to $73,722 / $.54 to $.57 cpm

    Crete Carrier CorporationGrifton, NC, US
    Full-time
    Crete Carrier offers a dedicated weekly home time Hauling for Costco.Salary : Top 50% average $73,722 per yearCPM : Starting pay $. Experience : One-year verifiable tractor trailer experience with a cl...Show moreLast updated: 13 hours ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    AmazonGreenville, NC, USA
    Full-time
    Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...Show moreLast updated: 16 days ago
    • Promoted
    SPEECH LANGUAGE PATHOLOGIST (SLP) - THREE RIVERS HEALTH AND REHABILITATION CENTER

    SPEECH LANGUAGE PATHOLOGIST (SLP) - THREE RIVERS HEALTH AND REHABILITATION CENTER

    Liberty HealthWindsor, NC, United States
    Full-time
    SPEECH LANGUAGE PATHOLOGIST (SLP) - THREE RIVERS HEALTH AND REHABILITATION CENTER.Liberty Healthcare and Rehabilitation Services,. We are currently seeking an experienced : .Work with a multidisciplin...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    WalmartSnow Hill, NC, USA
    Full-time
    Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...Show moreLast updated: 16 days ago
    • Promoted
    Travel Physical Therapist - $1,938 per week

    Travel Physical Therapist - $1,938 per week

    Coast Medical ServiceAyden, NC, USA
    Full-time
    Coast Medical Service is seeking a travel Physical Therapist for a travel job in Ayden, North Carolina.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & allied h...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Family DollarWashington, NC, USA
    Full-time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show moreLast updated: 16 days ago
    • Promoted
    Wireless Retail Sales Associate

    Wireless Retail Sales Associate

    SPECTRUMFarmville, NC, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 1 day ago
    • Promoted
    Work from Home

    Work from Home

    HomeJobFinderWilliamston, NC
    Remote
    Full-time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Speech Language Pathologist

    Travel Speech Language Pathologist

    Fusion Medical Staffing-TherapyAyden, NC, US
    Full-time
    Fusion Medical Staffing-Therapy is seeking a travel Speech Language Pathologist for a travel job in Ayden, North Carolina. Job Description & Requirements.Travel Speech Language Pathologist.Facil...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Customer Sales Specialist

    Retail Customer Sales Specialist

    SPECTRUMKinston, NC, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 1 day ago
    • Promoted
    Auto Customer Service Reps

    Auto Customer Service Reps

    Deacon Jones Collision Center of KinstonKinston, NC, US
    Full-time
    Auto Body Shop / Collision Repair Technician.Hour Flat Rate Depending on Experience.Do you have any Collision Repair Experience and would like to continue your Career with a.If so, please apply onl...Show moreLast updated: 8 days ago
    • Promoted
    Freelance Market Research Participant (Hiring Immediately)

    Freelance Market Research Participant (Hiring Immediately)

    Earn HausKinston, North Carolina, US
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Bilingual Shift Lead in Windsor, CT

    Bilingual Shift Lead in Windsor, CT

    CHEPWindsor, North Carolina, USA
    Full-time
    CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 6...Show moreLast updated: 4 hours ago