Case Manager

Job Description

Job Description

Are you intellectually curious, resourceful, and genuinely driven to help others? Do you take initiative, follow through, and thrive in a mission-driven environment where details matter and people count?

Our law firm, dedicated exclusively to helping veterans receive the benefits they’ve earned, is seeking a Case Manager to join our compassionate and high-performing team. In this role, you’ll work directly with clients—our nation's heroes—and serve as their steady guide throughout the legal process.

What You’ll Do

Serve as the primary point of contact for veterans and their families during the claims and appeals process

Gather, organize, and analyze military, medical, and service-related records

Prepare case files for attorney review and track deadlines using firm systems

Communicate with clients regularly to provide updates, gather information, and offer reassurance

Work collaboratively with attorneys and staff to ensure case progress and client satisfaction

Follow established procedures while identifying opportunities to improve systems

Who You Are

Inquisitive & Intellectually Curious – You ask “why,” seek to understand the process, and aren’t afraid to dig deeper to find the answer

Proactive & Resourceful – You don’t wait to be told what to do; you anticipate needs, find solutions, and act with purpose

Organized & Dependable – You meet deadlines, follow procedures, and maintain accurate records without being reminded

Empathetic & Caring – You listen deeply, communicate kindly, and genuinely care about those you serve

Process-Oriented & Coachable – You respect systems, take feedback seriously, and strive to continually improve

Qualifications

Experience in case management, client services, paralegal work, social work, or related field is a plus

Strong written and verbal communication skills

Tech-savvy and comfortable learning new platforms (we’ll train you on our systems)

A genuine desire to make a meaningful difference in the lives of veterans

Why Join Us?

Mission-driven work supporting U.S. military veterans

Supportive and collaborative team environment

Opportunities for professional growth and development

Meaningful work where your compassion and critical thinking make a real impact

To Apply :

Submit your resume and a brief cover letter sharing why this role and our mission resonate with you.

Company Description

Andy Gross, the founder and managing attorney at Guidon Law, is an experienced litigator and advocate with over more than a decade of experience. Starting his career at the premier firm representing young children poisoned by lead paint, through his time as a Judge Advocate in the United States Army, Andy has dedicated himself and his career to serving the needs of others. Andy started his firm to serve those injured by the negligence of others, along with Veterans seeking the benefits they earned through their own service.

Company Description

Andy Gross, the founder and managing attorney at Guidon Law, is an experienced litigator and advocate with over more than a decade of experience. Starting his career at the premier firm representing young children poisoned by lead paint, through his time as a Judge Advocate in the United States Army, Andy has dedicated himself and his career to serving the needs of others. Andy started his firm to serve those injured by the negligence of others, along with Veterans seeking the benefits they earned through their own service.