Area Operations Director

Area Operations Director

The Area Operations Director will provide direction and leadership for up to four markets within a defined geographic region. Primary purpose is to manage the defined business segment, grow the business at targeted rate, deliver upon divisional profit expectations and serve in a leadership position.

Main Responsibilities

• Provides direct leadership and management of assigned districts, ensuring associate development and accountability to divisional goals and objectives.
• Effectively hires, trains, develops and coaches associates to operate as a high performing team, providing one-on-one coaching to improve their skills and abilities, as well as adherence to company policies, procedures, and objectives.
• Builds and maintains sales growth within the assigned markets.
• Builds and maintains customer relationships to drive long term success in assigned markets.
• Engages with Associates to drive an Employer of Choice culture for technicians and support team.
• Implements corporate account programs and service protocols, ensuring service excellence per contractual commitments.
• Maintains direct P&L responsibility for their assigned markets, driving revenue growth and while maximizing profitability.
• Ensures that all policies and procedures regarding Safety are in place within assigned markets. Leads our Safety First culture.
• Drives business performance by utilizing data analytics and insights to identify trends, forecast outcomes, and develop actionable strategies that support organizational goals and improve operational efficiency.
• Implement and monitor performance metrics, streamline workflows, and provide tools and training to maximize technician efficiency, ensuring high-quality service delivery and increased customer satisfaction.

Qualifications

Basic :

Bachelor's Degree

5-7 years of managerial / supervisory experience

Previous leadership experience managing professional / management level associates

Previous P&L accountability (minimum $7.5 Million responsibility)

Must be able to travel 25-50%

Preferred :

MBA

Previous experience managing a decentralized service workforce.

Previous experience in foodservice or equipment repair industry.

Previous experience managing direct customer relationships.

Excellent interpersonal and communication skills including sales ability.

Demonstrated experience developing strategic growth and service initiatives.

Dimensions Size of Business / Scope

Reports to Area Vice President

Sales scope of $15-20 million

3-5 leadership direct reports and markets

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department.