Customer Service Representative I - Bilingual - 73005272

Customer Service Representative I - Bilingual

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include :

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and / or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum requirements :

Substitutions : Relevant education may substitute for the required experience.

Preferences :

Special notes :

Salary : $38,759.88 - $48,181.08

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact Information : Alyssa Moraldo-Johnson, (954) 809-6112, Alyssa.Moraldo-Johnson@floridarevenue.com

Screening Disclaimer : Your responses to qualifying questions must be verifiable by skills and / or experiences you stated on your candidate profile and / or resume.

Online Skills Assessment : After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. The candidate must complete the skills assessment by the deadline given and achieve a score of at least 70% and those with the highest passing SVT scores will be invited to an oral interview.

Candidate Pool : Future vacancies may be filled from this advertisement for a period of up to six months.

Criminal Background Checks : You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

Reminder : Male candidates born on