IT Operations Specialist

Job Description

Job Description

We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.

Key Responsibilities :

• Shadow multiple operations team members to observe day-to-day workflows and system interactions
• Document processes, dependencies, bottlenecks, and pain points in current technical operations
• Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows
• Assist in developing process improvement recommendations and operational documentation
• Provide technical feedback and support where appropriate, aligning with operational goals
• Communicate findings effectively to both technical and non-technical stakeholders

Shifts : You will initially work during the Day, Monday-Friday 10am-6 : 30pm . However, the shift will eventually transition to one of the four designated shifts :

Requirements

Required Qualifications :

Preferred Qualifications :

Work Environment :

Benefits