Field Service Engineer I - Philips FCOEmsar • Richmond, VA, United States

Field Service Engineer I - Philips FCO

Emsar • Richmond, VA, United States

8 hours ago

Job type

Full-time

Job description

Field Service Engineer I - Philips FCO

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Company

Equipment Management Service and Repair EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSARs customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSARs portfolio of services includes :

On-site technical field support, including maintenance & repair
FDA field change orders (recalls)
Bench repair and remanufacturing
Call center
Contract manufacturing and logistics
FDA compliance and validation
Project management
Training and education

Responsibilities

Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software / hardware upgrades on EMSAR supported equipment.

Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.

Provide intermediate level of engineer support and service work.

Responsible for customer satisfaction pertaining to services provided.

Responsible for following quality practices specified by EMSAR and product vendors.

Manages assigned work orders and document all facets of the work product in EMSARs Computerized Maintenance Management System (CMMS).

Provides accurate and timely reporting of service status and escalations pertaining to services.

Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.

Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.

Promotes teamwork and cooperation between EMSAR associates and partner staff.

Works regularly with the appropriate dispatcher for work assignments.

Maintains a safe work environment, follows safety instructions / training, and utilizes appropriate safety equipment.

May operate onsite to dedicated client facility.

May provide on the job support to entry-level technicians.

Follows client quality requirements pertaining to services provided.

Supports and applies appropriate quality system processes.

Performs additional duties as needed and / or assigned by supervisor / manager

Personal Characteristics & Fit

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Analytical : Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.

Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills : Limited field service and / or technical experience.

Intermediate level technical skills.

Oral / Written communication : Excellent verbal and written communication skills.

Interpersonal skills : Effective communication that results in positive internal / external relationships. Planning / organizing : Associate is able to prioritize and plan activities and uses time efficiently.

Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.

Works independently with some direct supervision.

Qualifications

High School diploma or equivalent

2-4 years technical experience

Valid driver license and liability insurance

Ability to drive personal, fleet and / or rental vehicles

Associates degree or higher and / or Trade school degree and

1+ years technical experience (internship, externship, apprentice is acceptable)

Valid driver license and liability insurance

Ability to drive personal, fleet and / or rental vehicles

Work Environment & Physical Demands

Extensive periods of sitting at a computer terminal documenting services

Extensive periods of standing and walking while performing services.

Frequent bending, squatting and stair climbing.

Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.

Regional day and overnight travel required

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Packaging and Containers Manufacturing

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Field Service Engineer • Richmond, VA, United States

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