Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team.
As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.
As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity.
Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities :
- Provide customer service by engaging in positive interactions with pet families
- Answer a high volume of customer service calls in a work from home / remote environment
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
- Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
- Meet all productivity, quality, and performance standards
- Guide emotional conversations in a calm and peaceful manner
- Go above and beyond to provide stellar customer service to pet families and our veterinarians
- Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
- Other duties may be assigned to the employee to ensure the highest standard of customer service
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