Sports Betting Assistant Manager (West Valley)
Location DDC - Glendale, AZ Sports Betting Assistant Manager (West Valley) 9548 DDC - Glendale, AZ
Job Description : Position Summary :
Position Summary :
Under direct supervision of the Sports Betting Sr. Manager, responsible for day-to-day operations of the properties sports betting operation.
Monitors all wagering activities offered by Tohono Oodham Gaming Enterprise (TOGE), provides excellent guest service, team member coaching and ensures compliance with all department policies and procedures while creating a fun, friendly, and courteous environment for team members and guests.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.*
Essential Duties & Responsibilities :
Manages the properties sports betting operation, its staff and all wagering policies
Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
Proactive in anticipating guest needs, striving to provide memorable service experiences
Ensures all Anti Money Laundering (AML), Title 31, Suspicious Activity Report (SAR), and procedures are followed and accurately tracked
Verifies cash drawers, complete reports, rate customer activity, and assist when necessary in verifying customer accounts
Explains wagering rules, including betting lines, odds, and bet types to guests as needed
Investigate and resolve any guest complaints or issues that arise
Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene
Presents a polished and professional image at all times
Demonstrates basic knowledge of other games and services offered by TOGE at each property
Routinely strives to build and achieve guest satisfaction
Maintains confidentiality regarding customer play
Communicates effectively with all co-workers and guests
Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
Responsible for creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements
Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives;
reporting budget concerns to leadership
Responsible for securing the integrity of all assets and oversees balancing of all representative banks
Promotes a positive environment for all guests and team members to encourage the return visit of guests and achieve job satisfaction for all team members
Assists Sports Betting Sr. Manager with the monitoring of operation supply inventory and ensuring team members have the tools needed to do their jobs to maximize efficiency on assigned shifts
Responds to guest inquiries while monitoring and applying service recovery within authorized levels
Prepares and reviews currency transaction logs for accuracy
Reviews multiple transaction logs for accuracy
Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues
Assists Sports Betting Supervisor in ensuring all staff is trained and follows Currency Transaction Requirements (CTR) and Suspicious Activity Reports (SAR) procedures;
responsible for ensuring all paperwork is completed and reported in accordance with established compliance procedures
Maintains strict confidentiality in all departmental and company matters
Enthusiastically supports, actively promotes, and demonstrates superior service in accordance with department and company standards and programs
Maintains the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support
Interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods
Contributes to a team effort and accomplishes related results as required
Responsible for team development and assisting in training programs
Responsible for rewards and recognition programs to maximize employee engagement
Evaluates team members within the department and delivers constructive feedback regarding performance
Provides recommendations for team member performance (disciplining, coaching, and counseling)
Provides recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs
Performs other duties as assigned
Job Requirements :
Minimum Qualifications :
Education and Experience :
Associate degree or equivalent; minimum of two (2) years Sportsbook supervisor experience or equivalent Class III casino gaming supervisor experience.
Four (4) years related customer service and high-volume cash handling experience required; or equivalent combination of education and experience.
Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug / alcohol screen, background investigation, obtain and maintain a gaming license and to include the following :
Knowledge, Abilities, Skills, and Certifications :
Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
Must have excellent verbal and written communication skills
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must have the ability to interact with guests, team members, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Knowledge of all office machines and tools
Ability to manage work procedures and expedite workflow
Ability to work any shift or hours, including nights, weekends, holidays, and overtime
Extensive and complete knowledge of Internal Controls
Knowledge of procedures and casino floor operations
Extensive knowledge and practice of all Title 31 requirements
Skill in human relations, communication and supervision of assigned staff
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
Ability to apply basic mathematical skills to player and money tracking
Ability to practice the principles of public relations and outstanding guest service
Ability to appropriately manage stressful situations, occasionally dealing with irate customers
Ability to respond to visual and auditory cues
Ability to interpret a variety of instructions furnished in written and oral form
Physical Demands :
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand, stoop, kneel, crouch, or crawl.
The team member must occasionally lift and / or move up to 50 pounds.
Work Environment :
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Eve