Are you passionate about understanding user needs and translating that knowledge into a working product? We re looking for an experienced user researcher to help shape and execute a strong vision for LastPass as part of our product design team.
LastPass is an award-winning password manager that makes going online easier and safer. Supporting all browsers, operating systems and mobile devices.
LastPass, the last password you’ll ever have to remember, enhances both productivity and security for individuals, teams, and enterprises large or small.
The UX Researcher will be responsible for understanding and advocating for current and future users while keeping business needs in mind.
You will conduct exploratory, generative, and evaluative research in order to understand what current and future users want and need, and how we can create products that our users will love.
You ll work closely with a team of highly talented product managers, designers, and engineers who appreciate user experience and want to build the best products in the market.
Principal Responsibilities
- Build relationships with end users that reveal deep insights about how they work and live
- Be bold about going off-script to uncover new themes / areas of interest that are relevant to the product vision and strategy
- Engage various LogMeIn stakeholders and apply structure to organize their questions into a comprehensive research roadmap and set of test plans
- Utilize a variety of research methods you should be experienced with ethnographic and observational methods as well as usability testing and other approaches (benchmarking, competitive analyses, diary studies, remote testing, etc.)
Required
- Very strong oral and written communication skills
- Excellent observation and people-interaction skills
About ClearHealth
ClearHealth simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses.
One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, ClearHealth has millions of customers spanning virtually every country across the globe.
ClearHealth is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
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