Starlink Enterprise Account Lead, Europe

Starlink Enterprise Account Lead, Europe

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Europe with Starlink.

Responsibilities :

• Serve as a primary point of contact for a portfolio of enterprise customers and resellers across Europe, owning account support and operational follow-through from contract signature through successful onboarding and lifecycle management
• Build productive and professional relationships with partners, helping navigate complex regulatory, invoicing, and logistical environments unique to the European market
• Deliver exceptional customer service by proactively identifying and resolving issues related to shipments, invoicing, service activation, and ongoing operations
• Manage internal processes and updates across multiple stakeholders, ensuring effective communication and prioritization of customer needs
• Monitor and support the operational health of assigned accounts, including product and service satisfaction, timely collections, and regulatory compliance
• Translate customer feedback and recurring challenges into clear recommendations for tooling or process improvements
• Execute key account management tasks with growing autonomy, while maintaining high accuracy and responsiveness to tactical guidance
• Support development of European market-specific playbooks, workflows, and enablement materials as part of a broader team effort to scale the business in the region

Basic Qualifications :

Preferred Skills and Experience :

Additional Requirements :

Compensation and Benefits :

Pay range : Starlink Enterprise Account Lead : $90,000.00 - $125,000.00 / per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations : job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.