Customer Support Engineer

A company is looking for a Customer Support Specialist to enhance customer experience by providing technical support and engineering solutions.

Key Responsibilities

Triaging customer issues and debugging problems related to the AI platform

Collaborating with engineering and product teams to improve platform functionality

Applying prompt engineering skills to optimize AI worker performance in logistics workflows

Required Qualifications, Training, and Education

Proficiency in Full-Stack technologies : Python, React, TypeScript, Node.js

Experience with API management and third-party system integrations

Familiarity with infrastructure, cloud deployments, and LLM prompting

Strong debugging skills and ability to identify root causes of issues

Self-starter mindset with a passion for delivering exceptional customer experiences