Technical Support Representative

Summary / Objectives

The Technical Service Representative (TSR) is responsible for supporting multifunctional devices at customers’ locations.

Additional responsibilities include the following : basic connectivity (print / scan), maintaining parts inventory (car stock), meter collection, escalating unresolved issues with the appropriate RJY Team Member, and as designated by their Service Manager.

This individual will be required to utilize the current systems for service call tracking, mileage reimbursement, and payroll.

They must maintain their appearance in conjunction with department dress code and attend trainings as directed by their manager.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively communicate with the customer (phone / email / in-person) to ensure their satisfaction with the support provided.
• Repair office equipment (copier / printer / scanner / fax).
• Resolve basic connectivity (print / scan) issues with a customer’s multifunctional printer (MFP).
• Attend and pass required trainings.
• Drive company owned vehicle in a courteous and respectful manner.

Supervisory Responsibility

N / A

Work Environment

This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Sometimes the work environment will be a customer’s distribution center or manufacturing department.

Physical Demands

• Must be able to drive long distances to service a device.
• Must be able to carry a tool bag weighing up to 30lbs.
• Must be able to lift to 100lbs to assemble some device components.
• Must be able to move equipment (machines typically have casters) to access components.

Position Type / Expected Hours of Work

• Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.
• Special circumstances may require the need to work late or on a weekend.
• Occasional travel on weekends for manufacturer training.

Travel

• Daily travel between customer locations.
• Occasional travel to attend training or team meetings.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Two-year technical degree.

Prior electrical / mechanical / computer experience.

AAP / EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.