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SUPV III CUSTOMER SERVICE

SUPV III CUSTOMER SERVICE

TE ConnectivityGeorgetown, TX, US
8 days ago
Job type
  • Full-time
Job description

Supv III Customer Service

TE Connectivity is seeking a Supervisor, Customer Service III to oversee the daily activities of our customer service team. In this role, you will lead, coach, and support a team of representatives to deliver an exceptional customer experience, while driving process improvements and aligning with organizational service goals.

Job Requirements

  • Supervise and support customer service representatives, including organizing work schedules and activities.
  • Provide daily guidance and coaching to ensure customer inquiries are handled efficiently, accurately, and professionally.
  • Identify and implement system and workflow improvements to increase team productivity and customer satisfaction.
  • Establish and maintain customer service standards and work processes that align with TE Connectivity's service initiatives and overall business objectives.
  • Partner with cross-functional teams to ensure customer needs are met in a timely and effective manner.

What Your Background Should Look Like

  • Bachelor's degree in a related field required; Master's degree or equivalent advanced education is preferred.
  • Minimum of 5 years of progressively responsible professional experience in customer service, operations, or a related field.
  • Demonstrated experience supervising or leading customer service teams.
  • Strong communication, leadership, and problem-solving skills.
  • Ability to balance day-to-day team management with process improvement initiatives.
  • Competencies

    Values : Integrity, Accountability, Inclusion, Innovation, Teamwork

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