Collections Specialist

Collections Specialist

Our Cranston based client is looking to add a motivated and detail-oriented Collections Specialist to their growing team. In this role, you will be responsible for managing outstanding AR balances, contacting customers for payment, resolving billing issues and ensuring timely collection of outstanding balances.

What you can expect on a daily basis :

• Contact customers via phone, email, and written communication to follow up on past-due invoices.
• Maintain accurate and up-to-date records of all collection activity and communications.
• Resolve customer billing issues and disputes promptly and professionally.
• Prepare and send out account statements, collection letters, and payment reminders.
• Recommend accounts for further action or escalation when necessary.
• Process payments and post to customer accounts as needed.

Requirements Successful candidates will have excellent communication and accounting skills, be highly organized and detail-oriented, and be able to effectively multitask between projects.