Intake Coordinator

Job Details

Job Location

SJ MVP - San Jose, CA

Position Type

Full Time

Education Level

High School

Salary Range

$23.50 - $27.50 Hourly

Travel Percentage

Up to 25%

Job Shift

Any

Description

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | MVP Santa Clara County provides interim supportive housing in San Jose to 97 families. During their stay, clients participate in holistic services tailored to each household's unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with children's supportive services, employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The Santa Clara County (SCC) Motel Voucher Program (MVP) Motel Coordinator / Program Aide plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.

Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. When supervisors are offsite, this role is key to observing what's happening at the site, sharing updates, and keeping clear written and verbal communication with the team.

This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.

The Program Aid (PA) supports a smooth and welcoming entry process for new participants by coordinating and leading client welcomes with care, professionalism, and consistency. They ensure all required documentation is completed accurately, explain program expectations in a clear and supportive way, and set the tone for clients' experience through radical hospitality and trauma-informed practices. Additionally, the role supports program operations by helping with administrative tasks, such as ordering supplies, organizing materials, and assisting with office duties to keep daily activities running smoothly.

ESSENTIAL JOB RESPONSIBILITIES

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds and by observing security cameras to maintain a clean, safe, and welcoming environment. Report maintenance or pest control needs promptly and support pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as disposing of food waste properly and preparing rooms or belongings for professional treatments.
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage.
• Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.
• Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training.
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.

Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health / First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.

Qualifications

QUALIFICATIONS

Service Level Qualifications :

SUPERVISORY RESPONSIBILITIES

N / A

TRAVEL REQUIREMENTS

This role may include small amounts of travel to trainings and admin events

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual / bi-cultural, of color, Native / Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder's responsibility.