Onboarding & Implementation Manager

A company is looking for an Onboarding & Implementation Manager.

Key Responsibilities

Lead and manage the full lifecycle of the customer onboarding process through go-live

Coordinate internal readiness activities and serve as the primary point of contact for onboarding-related inquiries

Design and execute an onboarding journey that enhances customer experience and satisfaction

Qualifications and Skills

Bachelor's degree in Information Technology, Business Administration, Supply Chain, or a related field

3-5 years of experience in customer onboarding, implementation, or service transition within a technology or hardware reseller environment

Strong background in cross-functional coordination (Sales, Procurement, IT, Supply Chain)

Certifications in ITIL, Customer Success Management, Project Management, or Process Improvement are a plus

Proficient with Microsoft Office Suite and experience with CRM or onboarding software preferred