IT Systems Manager (10684, Grade 32)

IT Systems Manager

The Maryland National Capital Park and Planning Commission, Department of Parks and Recreation, Prince George's County, a six-time Gold Medal award winning agency, is seeking an organized, detail-oriented, resourceful, self-motivated IT Systems Manager to join the Information Technology Services (ITS) Division. The ITS Division is committed to partnering with staff and citizens to provide professional, innovative, reliable and secure technology services in support of a comprehensive parks and recreation program.

As an IT Systems Manager of the Network / Telecom / Security Team, you will be leading a team of 9 professional staff to achieve the Division's goals in Cyber Security, Network Infrastructure, and Telecommunications. Of those 9 staff, 3 are direct reports. You will collaborate with the other functional teams of the Division, comprised of Operations, Applications / Infrastructure, and Administration. Employee performs other duties as assigned.

The following are examples of important duties :

• Supervises and directs the Telecom manager, Network manager, and Cyber Security lead.
• Directs the installation, support, maintenance, and monitoring of the department's networking and telecom equipment (switching, routing, firewalls, wireless, etc.). Makes recommendations as needed to management and procurement.
• Oversees circuits (adds, changes, deletes) with department service providers (Comcast, Verizon, C-Net). Follows up to ensure appropriate billing for any adds, changes, or deletes and updates internal systems as required.
• Oversees the department's IT security posture through the management of systems (end point protection, software, response handling, security awareness training, O365 monitoring, etc.).
• Oversees the representation for the department at Commission level IT collaborations
• Oversees the routine monitoring, reporting, and recommends action on security changes through vulnerability assessments and security audits.
• Oversees the administration, support, maintenance and monitoring of Telecom and Network services and protocols (IP management, Name Resolution, Certificate Authority, VPN, etc.)
• Oversees the physical infrastructure of the department's Telecom and Networking (cable and rack installation, network box security, etc.)
• Oversees the Cyber, Telecom, and Network team projects, documentation, goals, timelines, and provides status reports as necessary.
• Oversees the wireless device operations and processes.

Minimum qualifications include :

Preferred qualifications include :

Class Specification : Information Technology Systems Manager. May be subject to medical, drug, and alcohol testing.

Working Conditions : Work is in an office setting. Work is primarily sedentary and requires light physical effort. May be subject to various job demands such as high volume of work and tight deadlines.

Diversity Statement : The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor. Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.