Overview
Employer Industry : Healthcare Technology
Why consider this job opportunity
- Opportunity for career advancement and growth within the organization
- Flexible work schedules and the ability to work remotely
- Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
- Robust time-off plan with 21 days of PTO in the first year and 12 weeks paid parental leave
- Stock options and 401(k) with up to 4% match
- Supportive and inclusive work environment committed to diversity
What to Expect (Job Responsibilities)
Lead and manage the Support team, including hiring, training, and performance evaluationOversee day-to-day operations, ensuring timely response and resolution of customer issuesParticipate in escalated client issues, providing technical expertise and resolution when neededStrategize team direction and maintain a high level of employee satisfactionInnovate scalable support programs to turn opportunities into solutionsWhat is Required (Qualifications)
12+ years of relevant experience, with 8+ years in leading and managing a technical support teamStrong understanding of application support best practices and industry standardsExperience using Zendesk, Salesforce, and JIRAKnowledge of Nextgen Connect / Mirth engine and various connectivity methodsFamiliarity with debugging healthcare transactions such as HL7, 837, and CCDAHow to Stand Out (Preferred Qualifications)
Master's Degree in Computer Information Systems or MBAExceptional customer service skills and a customer-centric mindsetHealthcare industry experience supporting PM and / or EHR systemsExperience using Snowflake and PostgreSQLStrong competencies in emotional intelligence, adaptability, and strategic thinkingHealthcareTechnology #RemoteWork #CareerGrowth #DiversityandInclusion #EmployeeBenefits
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