Customer Service Representative

Customer Service Liaison

Kelly Services is recruiting a dedicated Customer Service Liaison for our client-a team focused on innovation, customer obsession, and continuous improvement. Here, you'll play a key role in supporting internal and external customers and ensuring smooth communication and follow-through on special requests.

Maintain contact with customers, providing updates and requested information

Act as the main point of contact and coordinate between clients and internal teams

Trace shipment data for integrity and manage cases specific to the client

Handle POD (Proof of Delivery) requests and clear reclamations

Communicate and resolve escalation issues quickly

Review and follow operational procedures (SOP's) regularly

Support service providers with processes such as stock inventories

At least 2 years of work experience

SAP and Salesforce experience preferred

Proficient in Microsoft Word and Excel

Excellent verbal and written communication skills

Strong multitasking and time management in a fast-paced setting

Initiative, flexibility, and the ability to work independently and in teams

Willingness to work overtime if needed

Able to lift, push, or pull up to 50 lbs

Comfortable standing or walking for long periods

Ability to reach, stoop, and bend

Work in a manufacturing environment

Follow company policies for information security and confidentiality

Report any security or data concerns promptly

Protect and responsibly handle company and client data