Technical Operations Manager - Drops, Installs, & Repairs

Technical Operations Manager, Drops, Installs, and Repairs GFiber

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

As a Technical Operations Manager, Drops, Installs, and Repairs GFiber, you will manage a team of internal contractors and third party vendors to ensure forecasted goals are met related to : schedule, volume, cost and quality. The scope for this role includes responsibility for vendor performance, leadership of cross-functional team initiatives, and support of continuous performance improvement programs. You will ensure the team executes against strategic customer facing activities related to service activation and service assurance. This team is on-the-ground executing complex projects that bring internet access to people.

In this role, you'll :

• Manage day-to-day tickets issued to vendors to ensure the timely completion of drops, installations, and repair work to the customer base; serve as the vendor manager, track and verify invoiced quantities, own and manage vendor purchase orders (PO's).
• Contact customers to help resolve any installation roadblocks, manage escalations from the field, and approve field estimates; ensure excellent customer service at all times.
• Ensure that Health and Safety standards are followed and coordinate Quality Inspections of drops and Installations, as well as associated reporting.
• Work collaboratively with other departments to address any drop, installation, or repairs issues, and promote a positive work environment.
• Work with vendors and management to continually improve, change, and develop procedures for efficient installations, as well as report up to leadership on market performance.

At a minimum we'd like you to have :

It's preferred if you have :

The US base salary range for this full-time position is $108,000 - $116,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights : workplace discrimination is illegal". It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form.