Service Advisor

Tätigkeitsbereich : SonstigesGesellschaft : Mercedes-Benz Manhattan, Inc.Standort : New York, USStartdatum : sofortVeröffentlichungsdatum : .

4Stellennummer : MERM1Arbeitszeit : Vollzeit Join usAufgaben

The mission of the Mercedes-Benz Manhattan Service Advisor is to be responsible for service sales and gross profit, and for proper handling

of service customers. By his / her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

The Mercedes-Benz Manhattan Service Advisor must provide a consistently outstanding brand and customer experience through

consistently outstanding preparation, attitude, and teamwork. Mercedes-Benz Manhattan Service Advisor must determine needed

maintenance and diagnose cause of malfunction or refer to test

technician as necessary.

• Provide clear estimate for labor and parts.
• If cost of service cannot be established during reception, determine diagnosis charges and contact customer for approval of final repair.
• Follow up progress of each repair during the day, contact customer for estimate and time changes.
• Record changes on repair order in approved fashion.
• Handle telephone calls regarding work in process, appointments, technical and service related inquiries.
• Compare final invoice with original repair order, analyze quality control report.
• Deliver vehicle to customer.
• Pre-delivery via telephone upon completion of repairs.
• Handle all customer contacts in a professional manner.
• Show enthusiasm and commitment to customer care to ensure customer satisfaction.
• Inspect each vehicle during write up to verify stated complaint and look for any needed additional work.
• Make sure all sublets are handled through the Parts Department using the golden rod copy to the repair order.
• Write up and follow new, used and encore lease cars.
• Prepare proper estimate in a timely manner.
• Maintain a clean and safe work area.
• Able to commute into and out of Manhattan / New York City on a daily basis.

Qualifikationen

• Ability to use Dealer Information Systems.
• Must have 2 years of Service Advisor experience.
• High School Diploma (GED) or equivalent work experience.
• Must have valid driver's license.
• Must be able to work Saturdays.
• Work Holidays when required.
• Familiarity of ISO1 Standards.
• Able to withstand the physical demands of the position.
• Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude.

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