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Product Support Manager, gUP, Shopping Support Operations

Product Support Manager, gUP, Shopping Support Operations

Atlanta StaffingAtlanta, GA, US
3 days ago
Job type
  • Full-time
Job description

Product Support Manager

Product Support Manager, gUP, Shopping Support Operations. Locations : Atlanta, GA, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Boulder, CO, USA.

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum qualifications :

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in a project management or a customer-facing role.

Preferred qualifications :

  • Experience in operations management or product support.
  • Experience in leading and collaborating efforts that span multiple teams and functions.
  • Ability to distill complexity into simplicity, draw insights from data, and recommend and execute a path forward.
  • Ability to manage through change, demonstrating a degree of comfort with ambiguity.
  • Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

    Responsibilities :

  • Drive operational and cost efficiencies via support workflow optimizations.
  • Partner with product-facing Product Support Managers (PSMs) to provide support-driven insights into the product experience, and building better self-serve solutions for users.
  • Manage complex and time-sensitive support escalations.
  • Own agent-facing support documentation and agent training for Google's Shopping products, including Google Business Profile.
  • Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights : workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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    Product Support Manager • Atlanta, GA, US

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