HELP DESK TECHNICIAN

Job Description

Job Description

ROLE : Deskside and Field IT Support Specialists

REQUIRED :

Minimum 1 year of directly relevant experience supporting a U.S. Federal agency.

Clearance : Public Trust Moderate (MBI). ONLY ACTIVE PT / MBI Clearance will be considered.

Onsite Location s : Lanham, MD; DC; New York, NY; Chicago, IL; Houston, TX; Denver, CO; Phoenix, AZ; Memphis, TN; Seattle, WA; Richmond, VA; KC, MO. Additional locations may include other sites around the National Capitol Region (NCR) and Southeast & Northeast U.S.

DESCRIPTION :

Constellation West is a 29-year WOSB and Prime Federal Contractor bidding on workstation support work for the IRS's network service and enterprise field ops.

Multiple positions for Junior and Mid-levels (1-5years of experience) :

Provide support for resolving customer problems with their deskside IT equipment, including laptops, desktops, telephones, printers and scanners.

Handle Windows 10 imaging, hardware prep, remote site deployment, and peripheral configuration in high-travel or high-volume areas.

Provide support for break / fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required.

Distribute IT Tier III peripheral equipment supplies (network printer toner, etc.)

Support the maintenance of local and wide area network components.

Provide technical services to inventory and prepare equipment for shipping, provide on-site support for incident management, provide on-site deployment support for delivery of new Windows 10 operating systems, and troubleshoot network incidents.

ABOUT US :

Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.

Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!

Benefits include but are not limited to :

• Competitive 401(k) plan with employer match
• Competitive Health Benefits with employer contribution
• Discounted Dental & Vision Benefits
• 11 Paid Holidays per year
• 15 Days starting PTO for new hires
• Tuition / CE reimbursement
• Pre-Tax Commuter Benefit Accounts
• STD / LTD / Life Insurance with buyup options
• Veteran Hiring Preference
• Conversion to an Employee-owned firm (ESOP) in 2025—a lucrative retirement benefit!

We are an Equal Opportunity Employer

Constellation West is proud to be an EEO / AA employer M / F / D / V

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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