Client Success Specialist

Job Description

Job Description

Description

At Jimerson Birr , we protect what our clients have worked hard to build — their businesses, properties, and financial futures. We’re a nationally recognized, award-winning law firm known for delivering measurable results and an exceptional client experience.

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best Law Firms in America.”

We’re seeking a Client Success Specialist who thrives in a fast-paced, dynamic environment where every call and conversation is a chance to make an impact. This is a sales-focused, relationship-driven role for someone who loves converting inbound leads into loyal clients and takes pride in being the voice of a trusted, high-performing brand.

You’ll collaborate with our attorneys, marketing, and leadership teams to guide potential clients through the onboarding journey — ensuring every new relationship begins with clarity, confidence, and enthusiasm.

At Jimerson Birr, things move fast — priorities shift, processes evolve, and we continuously improve. The right candidate is flexible, adaptable, and energized by change rather than slowed by it.

What You’ll Do

In this role, your daily contributions can be classified into three areas :

• Customer Service : deliver consistent, reliable, and professional first impressions to potential new clients and superior customer service to previous clients
• Accurate Client Records : capture client information and complete reports associated with each client
• Relationship Driven : build long-term relationships with past and potential clients

As the Client Success Specialist you will :

What You Bring

Why You’ll Love It Here

At Jimerson Birr, you’ll have the freedom to make an immediate impact — supported by a team that values service, quality, and results.

Our core values are simple : Commitment to service; Commitment to quality; Commitment to results.

Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.