Talent.com
The Fresh Market
Maintenance Call Center AdministratorThe Fresh Market • Greensboro, NC, US
Maintenance Call Center Administrator

Maintenance Call Center Administrator

The Fresh Market • Greensboro, NC, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We're looking for a new team member who strives for excellence and brings positive energy, commitment, and a "can-do" attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

  • Team member discount up to 40%
  • Health, Dental & Vision insurance available for individual, spouse, partner, and family.
  • 401K contribution and match for part-time and full-time team members.
  • Personal time off and additional time off purchase plans available.
  • And much more!

About the Position:

The Fresh Market has an opening for a Maintenance Call Center Administrator in our Store Support Center in Greensboro, NC. This position will answer incoming calls and work order system service requests from our retail stores to create work orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer incoming calls and requests from vendors. Update work order status in the work order system.

What You'll Do:

  • Answer calls and respond to emails and work order service requests
  • Troubleshoot service requests with stores both telephonically and by email
  • Dispatch Work Orders to vendors
  • Research required information using available resources
  • Follow up and update work orders with required information
  • Manage and resolve service request issues, store complaints, and vendor inquiries
  • Provide customers with product and service information to troubleshoot service requests
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms, and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Qualifications:

  • High school diploma or equivalent
  • 2 + years of experience in customer service or call center environment
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

We are proud to be an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

Create a job alert for this search

Maintenance Call Center Administrator • Greensboro, NC, US

Similar jobs

Remote Management Consultant

Micro1Reidsville, North Carolina, US
Remote
Full-time

Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th... Show more

 • Promoted

WORK FROM HOME

The Jernigan AgencyAsheboro, NC, United States
Remote
Full-time

Life Insurance Sales Representative.We are looking for individuals interested in working from home, remotely, as life insurance sales representatives.We are hiring coachable individuals comfortable... Show more

 • Promoted

Senior Controls & Automation Engineer, Greensboro Brown Summit Plant

Procter & GambleBrowns Summit, NC, US
Full-time

We are looking for a highly skilled and agile.Senior Controls & Automation Engineer.This Engineer will play a pivotal role in the design, development, and implementation of advanced control systems... Show more

 • Promoted

CNA - Certified Nursing Assistant

BAYADA Home Health CareAsheboro, NC, United States
Part-time

BAYADA Home Health Care has an immediate need for a Certified Nursing Assistant - CNA to care for our clients.As a member of our home care team, you will be valued, respected, and heard.BAYADA offe... Show more

 • Promoted

Executive Director/Administrator

Victorian Senior CareRandleman, NC, United States
Full-time

Responsible for the overall administration of the community's operations including the development and management of services and accommodations; the hiring, training and supervision of qualified s... Show more

 • Promoted

Senior.Net Developer - Remote Work Allowed

PEOPLECORP AMERICAAsheboro, NC, United States
Remote
Full-time

OverviewClifton Forge, VA, United States.Net DeveloperClifton Forge, VA (Remote Project)12MonthsRemote Project after equipment pickup at client location and also visit once every 2 to 3 monthsRespo... Show more

 • Promoted

HACCP Coordinator

LumiJobsReidsville, NC, USA
Full-time
Quick Apply

The primary purpose of the Hazard Analysis and Critical Control Points (HACCP) Coordinator is to coordinate, organize, and manage the Facility's Food Safety and HACCP Programs by working closely wi... Show more

Client Executive I

Andreini & CompanyAsheboro, NC, United States
Full-time

Department Name: Customer Service.Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored.At Trucordia, our compa... Show more

 • Promoted

Call Center Agent - Part Time Panelists Needed - Work From Home

ApexFocusGroupAsheboro, North Carolina, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

Apex Focus Group LLCReidsville, North Carolina, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Manufacturing Scheduler

EASAsheboro, NC, United States
Full-time

The Manufacturing Plant Scheduler is responsible for developing, maintaining, and optimizing the production schedules for a facility operation.This role plays a key part in ensuring efficient use o... Show more

 • Promoted

General Manager

Curtis Lane Holdings LLCFranklinville, NC, US
Full-time

This position is to serve as the leader of the daily operations and activities in a dealership.We need your education, experience and skills to complete our team!.When you join our team you will re... Show more

 • Promoted

Work From Home

Remote JobsReidsville, NC
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more

 • Promoted

Production Support (K - Night Shift)

Post Consumer BrandsAsheboro, NC, United States
Full-time

Why You Want to Work at Post Pay starts at $20.Clean and highly automated facility Air-conditioned plant Free take-home cereal Tuition assistance Wellness program with quarterly cash payout PPE pro... Show more

 • Promoted

Test Administrator

TalogyGreensboro, North Carolina, US
Full-time +2

Human Resources consulting firm specializing in talent strategy, employee selection, and developmental assessment.We are seeking an organized, detail-oriented, and reliable individual to take respo... Show more

 • Promoted

Remote Call Center Agent Outbound Insurance calls

Anomaly SquaredGreensboro, NC, United States
Remote
Full-time +1

Position Description:We are seeking a highly motivated and result-driven Remote Pre-Sales Agent to join our team.This role is crucial for our growth acting as the first point of contact to engage p... Show more

 • Promoted

Patient Care Technician

DaVita IncReidsville, NC, United States
Full-time

DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center.You can make an exceptional difference in the lives of our patients and their families deali... Show more

 • Promoted

Regional Vacancy Field Specialist

FAR InspectionsEden, NC, United States
Full-time

Residential Mortgage Inspector Opportunity.FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Rockingham County, North Carolina and... Show more

 • Promoted

Claims Administrator

HondaGreensboro, NC, United States
Full-time

What Makes a Honda, is Who Makes a Honda.Honda has a clear vision for the future, and it's a joyful one.We are looking for individuals with the skills, courage, persistence, and dreams that will he... Show more

 • Promoted

Field Flex Agent - 1099 Independent Contractor

Mainstay Labs Inc.Greensboro, NC, United States
Full-time +1

Field Flex Agent (1099 Independent Contractor Agent).Join Mainstay as a Field Flex Agent and take control of your earning potential while providing essential real estate field services.As a contrac... Show more