Sr. Training Ambassador - Amazon

Sr. Training Ambassador

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. Under the direction of the Program Manager, Special Projects, and in partnership with Amazon PXT, the role will support and welcome Amazon employees during new hire and continuous development training sessions.

As a Sr. Training Ambassador, you are the first point of contact to welcome and greet employees during their training sessions. You will be responsible for onboarding and assisting with training to optimize customer experience. You will manage registration and logistics for events and meetings, collect and analyze data, and assist with new initiatives and process improvements. You will be an on-site contact for catering, room setup, and AV issues and perform light troubleshooting as needed. This role requires increased autonomy, problem-solving skills, and the ability to work independently as the sole on-site support staff.

An individual who will be successful in this role has the ability to manage and prioritize multiple tasks and responsibilities simultaneously, and the ability to operate successfully with generalized direction and guidelines for specific processes. This position is located onsite on Amazon's campus and will require flexibility in work schedule based on event needs.

Location : Arlington, VA

Schedule : Monday & Tuesday 8-5pm, Wednesday and Thursday 8am - 1 / 2pm

Starting Hourly Rate : $25.13 per hour | Full Hourly Rate : $25.13 - $30.45 per hour

What We Can Offer :

• 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
• 10 Annual Floating Holidays (prorated), Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• SmarTrip card or Parking reimbursement (pro-rated)
• Employment Assistance Program (EAP) via SupportLinc
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Program

What You Will Do :

Who You Are :

About Northwest Center :

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective Northa world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.

At Northwest Center, we do not just accept diversity and inclusionwe celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.

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