Central Scheduling Representative

Overview

Job Summary : The Central Scheduling Representative plays a pivotal role in managing and coordinating patient appointments across various specialty offices and outpatient testing modalities. This role is essential in ensuring a seamless, efficient, and positive experience for patients, from the scheduling of their appointments to the verification of their coverage information. The representative is responsible for accurately transcribing orders received via fax verifying all required information is obtained, managing work queues, and ensuring all necessary scheduling activities are completed in a timely and accurate manner. The role is key in helping the servicing departments meet their volume metrics and provide efficient patient care.

Responsibilities

• Schedule, confirm, reschedule, and verify patient appointments for specialty offices and outpatient testing modalities in CNE's electronic health record (EHR) system.
• Maintain accurate patient records and appointment schedules in the electronic health record (EHR) system.
• Collect, verify, and accurately document patient insurance coverage and demographic information to ensure timely processing of payments.
• Provide patients with clear instructions for pre-appointment preparation and follow-up, as necessary.
• Transcribe orders received via fax and ensure proper documentation and scheduling of related appointments.
• Manage and maintain a high volume of incoming calls and appointment requests, ensuring timely follow-up and resolution.
• Communicate clearly and empathetically with patients to gather necessary information, confirm appointment details, and explain pre-visit instructions.
• Coordinate with clinical and administrative teams to ensure scheduling availability and efficiency.
• Serve as a liaison between patients and offices / providers.
• Resolve any scheduling conflicts or issues, working proactively to offer alternative dates and times to patients as needed.
• Maintain a high level of customer service by addressing patient inquiries, concerns, and issues in a professional and empathetic manner.
• Collaborate with team members and leadership to improve scheduling processes and overall patient satisfaction.
• Perform all other duties assigned.

Qualifications

Compliance and Workplace Statements

Americans with Disability Act Statement : External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement : Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement : Employee conducts himself / herself consistent with the ethicalstandards of the organization including, but not limited to hospital policy, mission, vision, and values

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