Managing Director, Global Services

Overview

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

Role

The Managing Director, Administration (Global Services) ("the MD") is responsible for overseeing administrative support and office operations across all Goodwin locations. This encompasses administrative support, document production, mail management, copy / scanning, records maintenance, reception, hospitality / concierge and other related functions. The MD is tasked with leading an evolving mix of administrative functions with a focus on optimizing the physical workplace, establishing standardization to promote a shared experience across all offices, and setting enhanced service standards aligned with the firm's strategy and the Goodwin Way. Initially, this role will report directly to the Chief Operating Officer and will play an integral part in redesigning the firm’s administrative operations.

What You Will Do

Transformation

Assess the firm’s administrative services and identify opportunities for transformation and right sourcing.

Define and execute a transformation roadmap for administrative services aligned to firm’s business strategy.

Build and execute agile project approaches for process optimization, technology enablement, and operational improvements across administrative services functions.

Collaborate with all GO Team functions to ensure alignment and integration of administrative support and services across business units and locations.

Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across administrative services.

Facilitate collaboration across the firm to deliver a seamless and coordinated client experience.

Define KPIs and success measures, track progress, and report outcomes to senior leader.

Leadership

Build a high-performing and cohesive function and team that consistently delivers a ‘one firm’ experience across all offices that aligns with the firm’s business objectives and culture, while respecting regional and local market differences.

Lead and manage the firm’s Office Administrators (OAs) in all offices including recruitment, integration, development, management, and coaching of the team.

Manage the overall relationship with the firm’s third-party service providers in the areas of Mail / Copy, Document & Production, Administrative Support, Reception.

Hospitality / Concierge and Records

May include procurement of services, contract negotiation and compliance. Ensure services are aligned with firm’s business needs, are compliant with all relevant policies and adhere to Service Level Agreements (SLAs). Engage in regular service assessments with vendors and internal clients.

Manage third-party service provider contracts and, in collaboration with other senior leaders, lead the evaluation process and make recommendations regarding renewal, modification, or cancellation to executive leadership. Work closely with relevant stakeholders across departments to ensure that provider selection and negotiations align with organizational objectives and operational needs.

Ensure efficient and consistently high level of administrative support services for partners, senior GO Team leaders and other timekeepers.

Develop and manage the Administration budget including overseeing the OAs to ensure compliance with budget and budget process.

Working together with the Managing Director, Real Estate & Facilities and the OAs, ensures maintenance of first-class office space in all Goodwin offices.

Serve as a member of the firm's Crisis Management Steering Committee representing the Administration function and ensure Administration-related business continuity plans are up-to-date and each office is prepared to respond in an effective manner to various emergencies and crisis.

Own and guide the management and administration of the firm’s Contracts Lifecycle Management (CLM) system; serve as the primary liaison with vendors; and oversee procurement workflows to ensure efficiency, compliance, and continuous process improvement.

Real Estate & Facilities

Work with Managing Director, Real Estate & Facilities, to oversee management of physical space and the landlord / tenant relationships, lease negotiations, tenant build-out projects, contractor negotiations, space planning, and facility maintenance.

Collaborate with the Managing Director, Real Estate & Facilities and OAs to ensure seamless partnership for successful outcomes of office relocations and redesigns working.

Who You Are

Bachelor’s degree required; advanced management or business degree preferred.

7+ years at a senior leadership level in administrative services, facilities, and / or operations.

Experience in a law firm or professional or financial services environment preferred.

PMI, CMP or related project management certification a plus.

Proven success leading multi-disciplinary teams within a law firm, corporate legal department, or professional services organization.

Deep knowledge of right-sourcing, and modern service delivery models.

Strong business and financial acumen, including budgeting, forecasting, financial analysis.

Demonstrated ability to drive large-scale transformation and innovation.

Exceptional communication, influence, and leadership skills, with a track record of inspiring diverse teams.

Energized by the opportunity to redefine what administrative services delivery looks like in a rapidly changing industry.

Expertise in optimizing processes to improve efficiency and reduce costs.

Deep understanding of relevant legal regulations and compliance requirements.

Commitment to maintaining the highest standards of ethics and integrity.

Proficiency with standard business applications and demonstrative ability to quickly learn and adopt new technology, methods and tools.

Periodic travel to firm offices based on business needs.

Firm culture is hybrid work environment.

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including :

Flexible work arrangements and hybrid work schedule

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Emergency back-up child and adult care

Paid vacation, sick time off, and holidays

Professional development and career advancement opportunities

Employee recognition and reward programs

Employee wellness and assistance programs

Employee discounts and perks

Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.

This position is eligible for overtime : No The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience : $285,000.00 - $350,000.00

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