Service Optimization Supervisor

A company is looking for a Supervisor, Service Optimization.

Key Responsibilities

Oversee daily operations of the Customer Service Specialist team to meet Key Performance Indicators (KPIs)

Manage recruitment, onboarding, and staff development while providing operational support for enterprise accounts

Continuously review and improve business processes to enhance service delivery and client satisfaction

Required Qualifications

BS / BA degree with 3-5 years of supervisory experience in a medical / dental claims operation preferred

Expertise in medical, dental, FSA, and HRA claim processing principles

Strong understanding of electronic claim transactions and healthcare code sets

Experience with call center operations and statistical analysis preferred

Knowledge of regulatory requirements including ACA, HIPAA, ERISA, and COBRA