Outbound Supervisor

Role Summary :

The Fulfillment Operations Supervisor will establish and report Product Care KPIs for each department in the warehouse. Manage all process and product-quality audits.

Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases.

Responsibilities :

Supervise the day-to-day activities / mechanisms in accordance to the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity

Actively contribute to the development of Radial direct reports

Manage seasonal associate workforce. Execute on productivity and daily goals through execution to the Radial Operating Model

Keep safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT

Responsible for associate level of safety, quality, and productivity performance

Solve and respond to daily issues

Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures

Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities

Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines

Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution

Implement specific objectives and performance measures for all shift personnel to maximize productivity

Lead fulfillment special projects, as needed

Accountable for achieving production objectives

Monitor all production and personnel statistics and reporting in support of the department operation

Reinforce policy and procedure compliance

Participates in the Recruiting and Selection process

Conducts performance reviews and implements corrective action as appropriate

Implementing performance improvement plans and disciplinary actions

Interacts with peers and related staff across all departments on the implementation of fulfillment strategies

Qualifications :

Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required

Strong analytical and problem-solving skills

Proficient in MS Word, Excel, and Power Point

Bilingual English / Spanish desired but not required

Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.

Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills

Knowledge of WMS is desired

College Degree preferred, HS Degree / GED Required

Travel :

This position is not remote.

Travel is not required.

Hours : Sunday-Thursday 6 : 30am-4 : 30pm. Must be available for additional hours as needed.