Help Desk Coordinator & Procurement Analyst
Information Technology- Varick Street, 200 Varick St, New York, New York, United States of America Req #1251 Monday, September 23, 2024
Title : Help Desk Coordinator & Procurement Analyst
Program : IT Department Varick
Salary : $50,000 - $55,000
Position Overview :
Project Renewal's IT Department is seeking a highly skilled and motivated individual for the position of Help Desk Coordinator & Procurement Analyst.
The successful candidate will play a critical role in providing technical support to employees and managing the procurement process to ensure efficient acquisition of IT hardware and software.
This position requires excellent communication skills, a proactive approach to problem-solving, and a background in IT support.
Essential Duties & Responsibilities :
- Provide first-level technical support to employees via phone or email.
- Troubleshoot hardware and software issues, escalating complex problems to appropriate teams when necessary.
- Assist with setting up, configuring, and maintaining computer systems, peripherals, and software applications.
- Document support tickets, resolutions, and processes to maintain an accurate knowledge base.
- Coordinate procurement activities, including sourcing, purchasing, and vendor management.
- Review and analyze purchasing requests to ensure compliance with company policies and budgetary constraints.
- Maintain accurate records of procurement transactions and inventory levels.
- Monitor inventory levels of IT equipment, supplies, and software licenses.
- Conduct regular audits to reconcile inventory records and identify discrepancies.
- Coordinate asset disposal and recycling processes in compliance with environmental regulations.
- Create and maintain documentation for IT systems, policies, procedures, processes, and procurement workflows.
- Complete other tasks as assigned.
Qualifications :
- Knowledge of computer hardware, software, networking, and troubleshooting techniques.
- Familiarity with procurement processes.
- Excellent communication skills, both verbal and written.
- Ability to prioritize tasks, manage time effectively, and work independently or as part of a team.
- Detail-oriented with analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite.
- A+ Certification is a plus.
All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.
Other details
- Pay Type Salary
- Employment Indicator Regular
- Min Hiring Rate $50,
- Max Hiring Rate $55,
- Information Technology- Varick Street, 200 Varick St, New York, New York, United States of America
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