HELOC Analyst

Heloc Analyst

The HELOC Analyst is responsible for ensuring HELOC specific and inter-departmental processes and controls are functioning efficiently and effectively to proactively prevent fraud from occurring. In addition, this position will focus on the management of project related activities as it relates to HELOC Fraud prevention process improvements as well as client driven process enhancements. Job responsibilities include :

Reviews, resolves, documents and evaluates trending reports related to client, customer and internal requests submitted via the designated HELOC e-mail addresses while proactively documenting potential fraud

Assesses the procedural, financial and reputational risks related to new compliance, client and internal requirements on existing HELOC procedures to determine impacts of implementation on Fraud avoidance and awareness

Interacts with customer facing business units (i.e. Collections, Customer Interaction) to identify, quantify, validate, discuss, research and resolve customer and / or client related Fraud issues escalated through both verbal and written communications

Interacts with Legal, Audit, Compliance and BSA to assess, strategize, develop, test and report upon Fraud controls related to HELOC processes and other industry defined HELOC threats

Conducts a review of existing HELOC policies, procedures and controls, at least annually, to ensure documents are updated, relevant and representative of the processes and controls being performed by the HELOC team in order to prevent Fraud losses

Provides HELOC Fraud related project management support to ensure defined projects are properly documented, tracked, managed, tested and communicated to both internal and external stakeholders

Researches, reviews and where appropriate, escalates potential fraud related matters as identified through internal and external resources

Researches, reviews and drafts response to internal and external Fraud requests and findings

Coordinates loan renumbering events for clients and borrowers when Fraud is detected

Skills include HELOC, mortgage services, fraud, fraud detection, mortgage servicer, mortgage operations, MS Office Suite, loans, loan servicing.

Additional skills and qualifications :

An understanding of the following is critical :

Requirements under the Truth and Lending Act (TILA) specifically, billing errors and resolution and the treatment of credit balances.

Pay range for this position is $28.00 - $40.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix, AZ. Application deadline is anticipated to close on Oct 31, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.