Branch Technical ManagerPacific Office Automation • Phoenix, Arizona, US
Branch Technical Manager
Pacific Office Automation • Phoenix, Arizona, US
30+ days ago
Job type
- Full-time
Job description3-5 years experience in copier / printer repair industry Prior experience managing 15 - 20+ service employees Minimum 3 years’ experience in a service management role Demonstrative ability to recruit, motivate and train our technical force Evaluate cost of operation and establish work assignment benchmarks Strong start to finish management skills Ability to be fair and hold subordinates responsible for branch revenue and cost budgets Self-starter with strong problem-solving abilities Ability to set compensation structure standard with the industry Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service Ability to manage approximately 30+ technical staff individuals and hold accountable : territory integrity, response time, daily calls and incompletes at acceptable ranges. Competitive Salary and Bonus Program Advancement and growth into leadership roles Team-player environment Company Vehicle Program Medical / Dental / Vision / Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA / HSA programs
Position
One of the largest independently owned document imaging dealers in the nation is currently seeking a Branch Technical Manager for one of our major Western United States Offices.
Essential Job Duties
- Oversee Mechanical, Network, and Managed IT Technicians
- Coordinating the field, shop and Dispatch / Customer Care activities within the branch
- Maintain all profit that is comparable to industry benchmarks
- Focus on high levels of customer retention, award winning service, and managing a budget
Qualifications
Benefits
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Branch Technical Manager • Phoenix, Arizona, US
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