Catering Manager - Fiserv Forum

Catering Manager

Levy Sector Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our everyday. An environment where you can be your authentic self. The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Catering Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.

Detailed Responsibilities

Ensures all catering services exceed guest expectations. Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability. Communicates client's needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest's expectation of services. Develops location-specific food and wine knowledge. Initiates contact with clients to secure their food and beverage selections in advance of event date. Holds team accountable to steps of service to deliver great guest service. Ensures team members are consistently delivering heartfelt hospitality to every guest, every time. Ensures show quality standards are maintained at all times. Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members. Regularly obtains feedback from clients and guests to improve operations. Supports and communicates Company initiatives. Respond and assist in any departmental guest service issues. Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards. Achieves daily sales and assigned cost goals. Achieves assigned budget goals. Employs good safety and sanitation practices. Follows and enforces responsible alcohol service policies. Executes required daily reporting in a timely manner. Completes required department reports and complies information at month-end closing. Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook. Ensures the continual process of revenue development. Promotes the sale of profitable Levy services. Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines. Ensures the complete billing for client services and receipt of payments in accordance with Levy standards. Uses all performance management tools to provide guidance and feedback to team members. Promotes a cooperative work climate, maximizing productivity and morale. Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members. Interviews, hires, trains and develops team members according to Levy guidelines. Displays a positive attitude towards team members. Other duties, as assigned.

Job Requirements

2+ years of experience in a food and beverage operational position. Bachelor's degree in hospitality management is preferred. High level of computer literacy. Passion for hospitality, food, and retail. Excellent interpersonal and stakeholder management skills.

Benefits

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site / state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace. Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.