Senior Customer Success Manager - Emerging Enterprise

Senior Customer Success Manager - Emerging Enterprise

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike's, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2's Summer 2025 Report.

About The Role & Team

This position will support Amplitude customers in the east and central regions of the United States. We are open to candidates located in EST or CST time zones.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. As a Senior Customer Success Manager, Emerging Enterprise for our east region, you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise accounts in North America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude's Customer Success strategy.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

As A Senior Customer Success Manager, Emerging Enterprise, You Will :

• Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
• Plan and deliver value-based business reviews with customer executives
• Regularly monitor your portfolio's account health to discover opportunities to help customers realize maximum value from Amplitude
• Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
• Project-manage the customer journey using internal and external resources as needed
• Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business / strategy questions, and share methodologies and insights
• Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

You'll be a great addition to the team if you have :

At a minimum, you need to have :

Who We Are

The Company : Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work : we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product : Amplitude is a digital analytics platformwe help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand : a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include :

Other fun facts about Amplitude :

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.