Area Manager, Food & Beverage

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Job Overview:

• Enthusiastically represents SeaWorld Parks & Entertainment by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job.
• In this key leadership role, you are a significant contributor to overall Food & Beverage performance, and are responsible for the direct oversight of half of the Food & Beverage Business. This position will consistently engage with park and corporate leadership on strategic and tactical initiatives that drive revenue, EBITDA, and guest satisfaction.
• Interact closely with Director of Food & Beverage and VP of In-Park Revenue.
  

Job Duties and Responsibilities:

• Provide strategic direction to Salaried Team members to drive strongest business performance.
• Consistently engage with corporate leadership on revenue performance analysis, strategic and tactical changes to products, processes, and people.
• Direct staffing, training, development, corrective action and sales motivation. Oversee scheduling and placement of direct reports.
• Develop and implement operational procedures, policies, processes and SOPs that support the Company’s long-term business objectives for continued revenue growth.
• Direct oversight of department P&L’s. Implement department revenue accountability and programs to exceed budget targets. Develop and control the operating and labor expense budget.
• Support consumer event planning in coordination with park and corporate leadership.
• Provide daily, weekly, and monthly reporting and forecasts to Director/VP for budgeting and planning purposes.
• Formulates and coordinates the execution of department activities and park schedule to ensure highest level of guest satisfaction and park quality. Monitors guest comments and acts on opportunities for positive change.
• Provides positive leadership to ensure the highest level of team member motivation, satisfaction and competency. Influences performance excellence by managing the development and career growth of others.
• Monitors safety metrics and proactively ensures a safe environment for team members and guests.
• Provide strategic leadership and goal setting for multiple outlets/Management members.
• Lead guest satisfaction efforts by constant evaluation and implementation of positive changes from guest feedback from a variety of sources including guest comments and guest satisfaction research.
• Responsible for meeting operations budget and revenue targets and maintaining financial compliance.
• Identify and monitor key results and financial performance.
• Provide comprehensive oversight and leadership for the park, ensuring the highest level of employee satisfaction, service delivery, and safe working environments.
• Determine priorities related to guest satisfaction and safety and monitor guest satisfaction indicators.
• Respond to guest comments and act on opportunities for positive change.
• Review analysis of activities, costs, operations, and forecast data to determine progress towards stated goals and objectives.

Responsibility for Others:

• Maintain a safe work environment and adhere to safety requirements.
• Lead a multi-disciplined staff of salaried leaders and hourly team members

Qualifications:

• 2+ years of management experience
• 5+ years of Supervisor experience
• Proven track record of exceptional project management and execution
• Demonstrates a high-level business acumen working knowledge of and industry developments.
• Knowledge of theme parks or similar multi-outlet venues
• Understanding of the P&L process, including labor costs
• Ability to effectively interface with Marketing, Finance and Operations departments.
• Strong written/verbal communication skills; able to read, write and speak English
• Proven experience with managing multi-million-dollar revenue locations.
• Superior leadership and motivational skills.
• Successful experience with diverse and multi-generational workforce
• Valid state driver’s license and be able to obtain a company driver’s license

Education:

• Related bachelor’s degree preferred

Competencies:

• Ability to handle multiple demands with a sense of urgency, drive, and energy. Work well under stress with the ability to deliver on time
• Creating a positive culture, which includes motivating, educating, and positively recognizing team members
• Leading large groups of people and developing leaders
• Willingness to comply with all grooming standards and SEA standards.

Physical Requirements:

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Regular use of hands and fingers; reach with hands and arms; stoop, kneel, crouch or crawl.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
• Stand for prolonged periods of time.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
• Perform cleaning duties, including use of cleaning chemicals
• Must be flexible in work locations as placement will depend on business needs and career development opportunities

Availability:

• Available to work varying shifts or hours based on park hours, i.e. be able to work opening and closing shifts, nights, weekends, and Holidays.

Training:

• Park wide trainings including Implicit Bias and as needed.

Work Conditions:

• Work indoors and in outside weather conditions (i.e., direct sunlight, wet and/or humid)
• Able to handle multiple tasks in a fast-paced environment.
• Able to work in an environment with moderate noise levels.
• Must be able to manage time wisely and set priorities effectively.
• Able to positively interact with guests and co-workers of all ages, different ethic/cultural backgrounds and/or language, and individuals with special needs.

Compensation: $76,000 - $80,000 plus bonus

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.