MECM System Support Administrator

Join Our Team as a MECM System Support Administrator!

Leidos is seeking a talented MECM System Support Administrator to be a key player in our dynamic enterprise IT contract for the DOD. This is an excellent opportunity for those who thrive in a fast-paced environment, supporting operations across multiple enclaves, classifications, and time zones. You will be instrumental in providing systems and software Operations and Maintenance (O&M) support in a large and complex environment utilizing Microsoft's Endpoint Configuration Manager (MECM), previously known as SCCM.

This is not just another IT role; we are looking for an individual who is technical, customer-oriented, and has a passion for utilizing Microsoft tools and software effectively. Your attention to detail will shine as you capture customer inquiries accurately and work collaboratively in a team to meet mission needs.

Role Highlights :

• Engage with customers to address service inquiries and resolve problems.
• Manage the implementation, troubleshooting, and maintenance of MECM Distribution Points and core servers.
• Distinguish between isolated user issues and broader enterprise problems effectively.
• Administer and troubleshoot virtual application packages.
• Ensure the latest approved boot images and necessary drivers are available across all distribution points.
• Create, manage, and troubleshoot task sequences and packages to streamline operations.
• Utilize reporting features to generate necessary reports for software license usage and security patch deployments.
• Collaborate with customers and stakeholders to gather data, analyze incidents, and implement viable solutions.
• Troubleshoot complex issues, document requirements for changes, and apply those changes with minimal downtime.
• Foster knowledge management through training opportunities for team members and updating Standard Operating Procedures (SOPs).
• Manage major projects including new Distribution Point deployments and upgrades.
• Deliver detailed follow-up reports for root cause analysis and process improvements.
• Support troubleshooting for Deskside Support and Tech Refresh staff dealing with workstation reimaging issues.
• Contribute to a 24 / 7 / 365 mission-oriented environment.
• Mentor and train personnel in the IT Operations Center.

Preferred Qualifications :

Education and Clearance :

If you are ready to make an impact and are not afraid to think outside the box, we want you to join our innovative team at Leidos!