Front Desk Coordinator - Urology

Greet callers and in-office patients warmly and provide courteous service. Understand the responsibility of serving as the first point of contact for patients at our practice.

Responsibilities include :

• Greet callers and in-office patients warmly and provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• Answer calls within three-four rings.
• Schedule patients and / or check a patient in, adding and updating demographics and insurance information thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at the request of the patient and / or provider.
• Use the EMR system to match physician / clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient / staffing needs and patterns.
• Communicate as needed with providers and other staff about any patient concerns / issues. Consult with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Use customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by the office manager / administrator.
• Some travel required between multiple locations.

QUALIFICATIONS : Skill / Abilities :

EDUCATION :

High school diploma or GED (required). Associates or Bachelor's Degree (preferred).

EXPERIENCE :

Two-three years of medical office experience. Previous experience of a fast-paced, high patient volume doctors office.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industry

Hospitals and Health Care

We are an equal opportunities employer and welcome applications from all qualified candidates.

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