Customer Success Manager M / F

Customer Success Manager M / F

EasyVista is a global leader in SaaS ITSM and ITOM solutions. We are currently seeking a Customer Success Manager to join our US team in order to contribute to our growth & retention activities. Become part of a dynamic, growing company with great benefits and opportunities for growth.

At EASYVISTA, we pay particular attention to the well-being of all our employees, we have obtained the Great Place To Work certification.

If you are looking for challenges and a collaborative culture, then join us!

Job Description

As a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and retention of our valued customers. Your primary responsibility will be to build and maintain strong relationships with clients, understanding their needs, and ensuring they derive maximum value from our products or services. You will act as a trusted advisor, guiding customers through onboarding, training, and ongoing support processes to drive adoption and success. Through proactive communication and strategic guidance, you will identify opportunities for growth, upselling, and expansion within your portfolio of accounts. Collaboration with cross-functional teams, including sales, product development, and support, will be essential to drive customer satisfaction, retention, and overall business success.

• Develop and nurture relationships with assigned customers to understand their business objectives, challenges, and opportunities.
• Serve as the primary point of contact for customer inquiries, escalations, and issue resolution, ensuring timely and effective responses.
• Conduct onboarding sessions to new customers to facilitate product adoption and usage.
• Proactively engage with customers to assess satisfaction, identify needs, and uncover opportunities for additional products or services.
• Collaborate with sales teams to renew contracts, upsell, and expand customer accounts.
• Monitor customer health and usage data, identifying potential risks and implementing strategies to mitigate churn.
• Advocate for customers internally, providing feedback to product development and support teams to drive product improvements and enhancements.
• Develop and maintain a deep understanding of our products, industry trends, and best practices to effectively advise and support customers.
• Track and report on key metrics, including customer satisfaction, retention, and expansion opportunities.

Qualifications

You must have :

Additional desirable skills :

Please include a cover letter that briefly summarizes your interest in the role and how it aligns with your professional goals.

Additional Information

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