Outbound Collections Customer Service Representative

Outbound Collections Customer Service Representative

Location : 10940 Laureate Drive, Building 1000, Suite 1900, San Antonio, TX 78249

Terms : Full-time

Pay : $17.50 / hr

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not allwe also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and / or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications

Work Environment

Regular work performed in a climate-controlled, call-center environment

Ongoing usage of phone and computer systems

Physical Demands

Constant sedentary work

Benefits

Next Steps

DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.