Client-Centric Experience Design (XD) Lead

COMPANY

Our client is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. The company specializes in digital enablement and transformation using industry-leading process mining, data management and automation platforms. They help customers become more process-efficient and improve their end-customer experience through the use of RPA, AI & ML powered solutions. The company has been growing at an accelerated pace and is looking to expand its usability engineering and consulting services.

SUMMARY

We are seeking an exceptional client centric Experience Design (XD) Strategist and Lead in a dynamic role focused on delivering strategic services to our clients. This individual will lead targeted experience design thinking exercises with cross-functional stakeholders from our client's organization to identify pain points, develop a strategic vision, and provide actionable recommendations that shape a transformational roadmap aligned with their business objectives.

KEY RESPONSIBILTITIES

Client-Centered Design Thinking :

Facilitate and lead immersive design thinking workshops tailored to our client's specific needs.

Collaborate with cross-functional teams to uncover insights, pain points, and opportunities within the client's ecosystem.

Synthesize insights gathered from design thinking exercises and in-depth research to map out strategic opportunities that drive enhanced user experiences and foster business growth for our client.

Strategic Vision Co-creation :

Work closely with our client's stakeholders to co-create a transformative XD strategy that aligns with their organizational goals and user-centric vision.

Translate the collaborative vision and identified opportunities into a comprehensive, client-tailored roadmap for transformation.

Define key milestones, initiatives, and timelines that guide the client toward achieving their strategic objectives.

Client Stakeholder Alignment :

Foster strong relationships with key stakeholders within our client's organization, including executives, business owners, end users, data analysts, engineers, product managers, and project leads.

Ensure seamless alignment and engagement throughout the strategic planning process.

Present findings to our client in a persuasive manner that emphasizes the potential impact of proposed initiatives.

Collaborative Leadership :

Formulate clear, data-informed recommendations based on user research, analytics, and industry best practices.

Champion a collaborative and user-centric mindset within both our internal team and the client's organization.

Encourage cross-functional dialogue, creative problem-solving, and co-creation.

Continuously evaluate the performance of the client's transformational initiatives using data-driven insights.

Adjust and iterate on the roadmap as necessary to ensure alignment with evolving business needs.

REQUIRED SKILLS & EXPERIENCE

Bachelor's or Master's degree in Design, Business, or related fields.

Minimum of 5 years of experience in design strategy, experience design, or related role, with proven track record of driving strategic efforts around Decision Intelligence solutions.

Proven experience showcasing successful design thinking workshops, strategic vision development, and roadmap creation for clients.

Strong understanding of business fundamentals, especially unit economics and productivity metrics.

Proficiency in design thinking, user research methodologies, strategic planning, and agile development processes.

Creative thinker with a passion for innovation and problem-solving.

Excellent communication, presentation, and interpersonal skills, with a client-centric approach.

Familiarity with design and prototyping tools such as Sketch, Figma, or similar is advantageous.

Previous involvement in digital transformation projects or client consulting is highly desirable.

LOCATION

This would be work from home / remote role

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