Supervisor Registration - Ped's (Schedule : Sun, Mon, Tue : 6p - 6a) - ONSITE

Discover Vanderbilt University Medical Center

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization

ED Registration II

Job Summary

Supervises team offering guidance on registration, arrivals and discharge. Oversees training and assists with the ongoing, long-term improvement of employees' skills. Responsible for registration workflow. Develops and oversees processes and standards for the department. Leads resolution of patient and staff issues. Assists with escalated patient and staff issues.

Key Responsibilities

• Assists with measuring and reporting ongoing financial and operational performance.
• Leads all assigned area functions per departmental guidelines and assists staff with issue resolution. Backfills staff assignments during high volume periods.
• Oversees staff performance to achieve productivity and quality goals. Ensures that all cases are updated timely, and entered thoroughly into the admissions, discharge, transfer, and billing system.
• Ensures proper collection of patient liabilities during registration and discharge process.
• Assist with data quality audits.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

Core Capabilities

Supporting Colleagues : - Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively : Recognizes group interactions and modifies ones own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.Ensuring High Quality : - Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area. - Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation : - Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

Responsibilities : Relevant Work Experience Experience Level : 4 years Education : High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.