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Enterprise Account Manager

Enterprise Account Manager

WorkeraCleveland, OH, US
21 hours ago
Job type
  • Full-time
Job description

Enterprise Account Manager

As a Lead Account Manager at Workera, you'll play a key role in expanding and deepening our partnerships with enterprise clients. This is a strategic, quota-carrying role responsible for driving measurable revenue growth across a defined portfolio of accounts. You'll lead executive-level engagements, identify whitespace opportunities, and build long-term relationships grounded in trust, outcomes, and innovation.

You'll be instrumental in Workera's next phase of growth, helping shape a scalable and repeatable account management model that delivers consistent expansion and retention results. Success in this role means not only meeting your numbers, but also helping customers accelerate their workforce transformation through skills intelligence and AI-driven talent development.

You'll be part of Workera's Sales organization, reporting to a senior leader who oversees strategic growth. You'll work closely with other Account Managers, Skills Strategists, RevOps, and Marketing to ensure a seamless customer experience from onboarding to renewal and expansion.

This team is focused on driving strategic sustainable, data-informed growthblending discipline, collaboration, and creativity to expand Workera's footprint with new and existing customers.

Within 3 months, you will :

  • Complete Workera's onboarding and product enablement program.
  • Develop deep familiarity with your account portfoliomapping org charts, key stakeholders, renewal calendars, and whitespace opportunities.
  • Partner with Skills Strategists to assess account health, adoption, and baseline performance metrics.
  • Begin executing structured QBRs with key accounts using Workera's discovery playbook.

Within 6 months, you will :

  • Build and manage a measurable expansion pipeline across your portfolio (targeting 2025% expansion quota).
  • Partner with Marketing on account-based campaigns and collaborate with RevOps for accurate forecasting and reporting.
  • Create repeatable discovery and engagement motions for Tier 2 and Tier 3 accounts (both digital and in-person).
  • Strengthen executive relationships to uncover multi-department and multi-region growth opportunities.
  • Within 9 months, you will :

  • Consistently achieve renewal and expansion targets across your account portfolio.
  • Demonstrate measurable growth results and improved portfolio health scores.
  • Contribute to playbook and process refinements that enhance scalable, repeatable growth across the sales organization.
  • Serve as a mentor and thought partner to peers as Workera continues to scale.
  • Please note as we are a dynamic and quickly growing scale-up, things are always subject to change
  • What You'll Bring :

  • 5+ years of experience in enterprise account management, SaaS renewals, or strategic expansion roles.
  • Proven success meeting or exceeding renewal and expansion targets in a high-growth or scaling environment.
  • Strong account planning and forecasting skills, with proficiency in Salesforce and tools like Vitally.
  • Confidence leading executive-level QBRs, running structured discovery, and identifying cross-sell / upsell opportunities.
  • A consultative, customer-first mindset, with proven collaboration across Customer Success, Product, and Marketing.
  • Strong business acumen and the ability to translate skills intelligence and workforce development solutions into measurable business impact.
  • Proficiency in utilizing AI tools such as ChatGPT or equivalent digital assistants, applying them effectively within your work context.
  • About Workera :

    Workera is a fast-growing, Series B Silicon Valley start-up redefining how enterprises understand, develop, and mobilize talent. Workera's skills intelligence platform empowers leaders to make better, more informed talent development decisions. Utilizing computational psychometrics, machine learning, and AI technologies, Workera delivers best-in-class computer adaptive assessments with hyper-personalized learning plans to global companies across all industries. Our clients include Samsung, Siemens Energy, and the US Air Force.

    Our founder is Kian Katanforoosh, an award-winning Stanford Computer Science Lecturer who has taught AI to over 1 million people, and our Chairman is Dr. Andrew Ng, co-founder of Coursera (NYSE : COUR), CEO of DeepLearning.AI, and founding lead of the Google Brain project.

    We're learners, dreamers, and game-changers. Join us.

    At Workera, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Workera believes that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop and retain the best and most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.

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    Enterprise Account Manager • Cleveland, OH, US

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