Market Manager

Market Manager

Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we're saving small business owners hours every week with our tech-based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic. The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support. The Market Manager Team is at the center of this! Market Managers are responsible for being the revenue leader in your city, representing the Odeko mission of supporting small businesses. We are looking for a Market Manager to work in our North shore Boston market. This role requires you to live in the Boston area. You will make on-site visits to customers (cafes, coffee shops, etc.). This person will be responsible for : achieving monthly revenue goals through new customer acquisition and growing existing customer accounts, securing the commitment of independent coffee shop owners and successfully onboarding them to Odeko's local supply delivery service, leveraging Odeko's data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market, owning the customer relationship pre & post sales, with a focus on retention and expansion, working closely with our Operations and Support team to ensure day to day issues are resolved quickly, keeping meticulous records in our CRM tool (Hubspot), to report activity and conversations, working closely with Odeko's vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers, serving as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback, and continually developing your knowledge of local and national trends within the specialty coffee industry.

About you : 2+ years of relevant sales / account management / business development experience OR local coffee community leadership experience, experience discovering and closing sales opportunities and building client relationships, self-directed and comfortable in a constantly evolving environment, experience successfully managing a pipeline to achieve revenue targets, experience in delivering client-focused solutions based on customer needs, passion for coffee and small business. A background in coffee is a bonus! This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000. What you'll love about Odeko : fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career! Competitive compensation, healthcare benefits, and opportunity for equity. Other great perks - full lists of benefits available upon request. Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.