Operations Manager
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purposea place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
General Summary & Scope
The Operations Manager (OM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes. This leader drives the stores retail business through a focus on performance, people, and process. This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their team.
Principal Duties & Responsibilities
The OM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :
Performance
- Promote a culture of accountability to meet or exceed the stores goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
- Drive company profitability through operational excellence, top-line sales growth, and expense control.
- Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time.
- Review, analyze and react to Ulta Beautys financial and operational reporting.
- Leverage company programs, tools, and resources to drive improvements.
- Perform makeup applications, skincare analysis, and product demonstrations.
- Stay informed regarding new and existing industry trends, products, and services.
- Maintain prompt, regular attendance.
People
Attract, hire, and retain a diverse team of top talent.Build a highly engaged team.Create an inclusive environment.Support all aspects of manager and associate professional development.Regularly participate in ongoing training.Ensure direct reports regularly participate in ongoing training.Establish professional vendor partnerships.Model a culture of operational excellence.Execute the Guest Engagement Leader program.Process
Be knowledgeable of and ensure compliance with Ulta Beautys policies.Adhere to and enforce Ulta Beautys dress code.Ensure the execution of all operational focuses.Use the companys scheduling tool to adjust schedules.Use the companys task management tool to prioritize and execute store workload.Manage service, boutique, and store supply inventory and ordering.Protect company assets and minimize loss.Execute day-to-day inventory control processes.Support continuous improvement.Utilize company programs, tools, and resources.Communicate and provide feedback to field leadership.Job Qualifications
Education :
Bachelors degree is preferredExperience :
2-3+ years of fast-paced, retail management, or other relevant work experienceFinancial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenseRetail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directivesLeadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a teamSkills :
Proficient with basic technologyExcellent written and verbal communicationStrong collaboration and interpersonal skillsStrong organizational skills to manage multiple tasksAbility to react under pressure, use good judgment in ambiguous situations, and be flexible / adaptableSpecial Position Requirements
Work a flexible, full-time scheduleMust be available to work shifts on Sundays and MondaysAttend corporate business meetings and conferencesWorking Conditions
Continuous mobility throughout the storeFrequent bending, pulling, pushing, crouching, stooping, and reachingContinuous lifting and / or moving up to 25 lbs.Continuous coordination and manipulation of objectsFrequent use of a computer, telephonic devices, and related office suppliesIf an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation.
At Ulta Beauty (NASDAQ : ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label. Ulta Beauty also offers a full-service salon in every store featuringhair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.